Posts in Customers And Community

Jun 26, 2007

I assure you, I am not BSâing you

78% of respondents agree that an ecosystem of long-tail conversations is exciting.

Feb 18, 2007

Getting on the Bandwagon for free stuff

Much like ReviewMe, a new service called Bandwagon is offering free accounts to their service until the 22nd of February for anyone who blogs about them, includes a picture of their logo, and links to a blog post on their website. Not a bad deal...

Jan 10, 2007

Customers And Community

Joel is wrong, too

There’s a bit of a hullabaloo going on out there in the blogosphere about Edelman mailing out free Ferarri laptops with Windows Vista to bloggers. Scoble thinks it’s an awesome idea, and Joel Spolsky thinks Scoble’s completely wrong on the basis t...

Dec 18, 2006

Customers And Community

Getting a little more human every day

I spoke too soon the other day when I complained about the Geek Squad’s new automated phone system. I received an email from Robert Stephens, the company’s founder, earlier today informing me that he had read my blog, and was indeed fixing the pro...

Dec 15, 2006

Customers And Community

When clarity is the anti-goal

Helen, my girlfriend, received a new endtable from overstock.com today. It turned out that the metal frame was physically warped, and she spent 15 minutes trying to track down Overstock’s phone number in order to request an RMA number without succ...

Nov 02, 2006

Customers And Community

More fun

The people on Zune get it, too. It’s about the fun, stupid. Check out this Zune ad up on YouTube, entitled The Ballad of Lion and Gazelle.

Oct 22, 2006

Customers And Community

Bingo!

I just found a fantastic blog entry on user experience bingo. Ever seen bullshit bingo? Same thing, except with Ux terms. As the author of these bingo cards, Mark DeHoog, puts it, I seem to hear this cry from so many in many leadership or industry...

Oct 17, 2006

Customers And Community

Khoi Vinh' 3 Question Interview with Zeldman

Khoi Vinh has a three-question interview with Jeffrey Zeldman up on his website. Khoi interviewed Zeldman in advance of an appearance Zeldman will be making at the Small Talks series at AIGA New York, today. Sadly it appears that the talk has been...

Oct 15, 2006

Customers And Community

Having a good Ux still means you have to say âIâm sorryâ

I just found this blog entry from Rebellin Woman: Today marked the end of Day 3 where a hacker has had access to my personal Gmail account, and Google has done absolutely nothing to rectify the problem. What really urks me is that yesterday, I ...